REFUND AND CANCELLATION POLICY

Our Service Commitment

At Satvprime, we are deeply committed to our products, services and price policy. Every day, we aim to ensure our services bring you satisfaction.
We recognize that our IPTV subscriptions might not align with everyone’s expectations all the time. If you are dissatisfied or face issues that render our system unusable, please know we’re here to help—and if needed, process a refund.

IMPORTANT!! We’ve identified certain websites linked to foreign scam groups taking advantage of our reputation and our name to deceive customers.
These platforms offer discounted and broken accounts with limited durations and lack customer support.
Unfortunately, they remain unresponsive to inquiries via email.
In this situation, we recommend contacting your bank promptly to initiate payment cancellation.
To ensure authenticity, kindly confirm that the website used for your order is our official platform, Satvprime www.satvprime.com.
We extend an invitation to continue collaborating with our genuine platform at www.satvprime.com – Satvprime.
Our dedicated technical team is available seven days a week to provide efficient assistance, exclusively for registered accounts.

Our IPTV subscription offers a broad range of channels at an affordable price.
This includes the complete DSTV package, all prominent International sports channels like F1, Rugby, the Champions League, and various other sports, as well as the American, British, and Australian packages.

Alongside, you can delve into a vast array of content from platforms like Netflix, HBO, Prime and more, all accessible through our IPTV service. Visit us at Satvprime www.satvprime.com for more details.

Post-Payment Process

Once your payment for the IPTV subscription is processed, we will forward an installation email to you.
This email will contain your access credentials and comprehensive installation guides tailored for all device types and applications. This includes but isn’t limited to Smart TV, Android Box, Chromecast, Xbox, Computer, Mac, Smartphone, Apple TV, Tablet, iPad, and Mag devices.

Technical Requirements

To ensure the best streaming experience, a stable internet connection is paramount. We suggest a minimum bandwidth of 20 Mbps for SD streaming and 25 Mbps for HD quality streaming.

Delayed Confirmation Emails

Due to a high volume of orders, there may be a slight delay in processing and sending out the confirmation emails. We apologize for any inconvenience caused.
Please check your inbox or spam folder of the email address you registered when you made the payment.
If you have not received the confirmation email within 2 hours after your payment, please provide us with the last 4 digits of the payment card used for the transaction so that we can assist you further, because sometimes you may have made a mistake on your registered email address.
If you didn’t find it, we kindly request you to send us a text message on WhatsApp.

Requesting a Refund

  1. Email us with the subject: “Request for Refund”.
  2. Include your transaction order ID or the email address you registered when you made the payment or the last 4 digits of your payment card.
  3. Describe the issues you’ve encountered and your reasons.

Sometimes, we may ask you for evidence to better understand the issue, and likewise, we’ll provide any pertinent information from our side to ensure transparency.

Refund Conditions

  • Please note that a refund will only be processed if the technical issue persists and our team is unable to resolve it during the refund timing. It’s important to clarify that we are the account providers, not the app developers, so refunds are contingent upon unresolved technical issues within the provided code. Additionally, please ensure that you request a refund within the specified timeframe as indicated on our website.
    However, you can rely on the assistance of our team until the last day of your subscription
  • Please reach out to our 24/7 live support anytime you need assistance.
  • Refund requests can only be made within 7 days of purchase. Beyond 72 hours, no refunds will be processed.
  • Refunds to credit cards typically take 5-10 working days, but in some cases, it may take up to 30 days. Please note that any delay in processing is beyond our control as we’re not the payment gateway.
  • Purchases made within the last 72 hours will be refunded in full. All other requests might be prorated based on the duration of use. Our support team will be in touch regarding any such cases.

Disclaimer

  • All the information provided on Satvprime.com is intended for general informational purposes and is published in good faith. SATVPRIME makes no guarantees about the completeness, reliability, or accuracy of the information presented on our website. Your use of our website is entirely at your own risk, and SATVPRIME will not be held responsible for any losses or damages resulting from such use.
  • We want to clarify that SATVPRIME neither hosts, provides, archives, stores, distributes, nor streams any form of media on our website. We do not own, manage, control, operate, or have access to the servers or entities responsible for indexing or broadcasting any type of media.
  • SATVPRIME is fully committed to adhering to the DMCA (Digital Millennium Copyright Act). You can find comprehensive information about DMCA on the US Copyright Office website at http://www.copyright.gov/legislation/dmca.pdf.
  • Our platform has curated an extensive collection of online content, including news, sports, movies, and series from around the world, all available on the internet. To the best of our knowledge, all channels offered by server providers comply with the copyright laws of their respective countries. Any copyright-related issues should be addressed directly with the server owners. SATVPRIME assumes no responsibility for the content aired on these servers, and we exercise no control over the servers, streams, channels, or their content. Server owners have the autonomy to add or remove channels or content as they deem necessary. If you disagree with this policy, our service may not be suitable for your needs.
  • We retain the right to add or remove any channels that do not meet our established regulations. If you disagree with this policy, our service may not align with your preferences.

User Setup Assistance

If you’re struggling with setting up your device or system, our team will provide thorough assistance. Our support is based on predefined steps for device configurations, given the various user devices and setups.

Channel Performance

Though our servers are predominantly stable, occasional hitches—like channel freezes or disruptions—may occur. These are temporary and our team is always on it. Potential reasons include:

  • Internet fluctuations on the user’s end.
  • Issues with user device/setup.
  • ISP-related problems.
  • Server-end channel disruptions.
  • Server updates or restarts on our end (essential for weekly performance).

If a server issue from our side disrupts your viewing for more than 48 hours, we’ll either refund the package price or extend your subscription, plus additional benefits we can discuss.

Important: We request you to refrain from applying for a refund within the first 24 hours of your subscription.

Technical Issues

If you experience technical issues with our service that cannot be resolved within 7 days, you are eligible for a refund. Please contact our customer support team and provide as much detail as possible about the issue you are experiencing.

Policy Amendments

We reserve the right to amend this refund policy at any time. By using our service, you agree to be bound by the terms of this policy. If you have any questions or concerns about our refund policy, please contact our customer support.

Get in Touch

For queries regarding our Refund Policy, email us at [email protected].